SHIPPING: We ship anywhere in the United States, direct from us to you, via standard mail. Oversized or extremely fragile items are shipped via common carrier and are subject to higher shipping costs.
In the unlikely event of shipping damage, please contact us immediately. We will generally ship a replacement item to you and issue a call tag to retrieve the damaged product. Depending on if the item is a special order will depend on the length of time it will take to make the replacement and ship it back to you. IMPORTANT: Please open and inspect all items upon delivery as some carrier services offer a short time frame in which to make claims (on average 10 days).
RETURN POLICY: If you are not thrilled with the quality of any product we offer, we want you to return it for a full refund. We want you to have no concerns about your purchase through Chuck’s Leather Works. We stand behind all of our products and our service.
Before returning any item, you must contact our office to get mailing instructions. Product (and all associated accessories) must be returned in their original packing and in RESALABLE condition. No refunds or exchanges may be made after 14 days of the delivery date. Claims regarding shortages or shipment errors must be made within 10 days of receipt. Credits will be issued upon receipt of returned goods in resalable condition. Shipping Charges are NON-REFUNDABLE.
Please note: Special orders, or any customized products cannot be returned, therefore please be certain of your choices. For example; special tooling designs. We are here to help you with your purchases and ensure that you feel truly comfortable with your purchase.